Returns & Refunds Policy

1 30-Day Return Window

We offer a 30-day return period from the date of delivery. This generous timeframe allows you to inspect, test, and evaluate your purchase thoroughly. To be eligible for a return, your request must be submitted within this 30-day window.

2 Return Eligibility Requirements

To qualify for a return or refund, your product must meet the following conditions:

• Unopened & Unused: Product must be in its original, unopened condition with all original packaging intact
• Original Packaging: All boxes, seals, wrapping, and protective materials must be present
• No Signs of Use: Product must not show any evidence of being opened, tested, or used
• Complete Set: All items included in the original purchase must be returned together
• All Documentation: Return all receipts, invoices, certificates, and promotional materials that came with the product
• Good Condition: The product must not be damaged, crushed, or deteriorated

Note: Used, opened, or partially used cosmetic products cannot be accepted for hygiene and safety reasons and are non-returnable.

3 Non-Returnable Items

The following items are non-returnable under any circumstances:

• Products marked as "Final Sale" or "Non-Returnable" on the product page
• Items purchased during clearance or special promotions (unless otherwise stated)
• Customized or personalized products
• Opened, used, or partially used cosmetics
• Products without original packaging or labels
• Items damaged due to customer misuse or negligence
• Products returned after the 30-day window

4 No Taxes & Duties on Returns

When you return an item, we will refund you the full amount you paid, including any applicable taxes and duties. You will not bear any cost for:

• Import duties or customs charges
• Sales tax or VAT already paid
• Any other taxes included in your original order

Important: If you are returning items from outside Pakistan, any customs or duties collected by your local customs authority are the responsibility of the shipper (us), not you. Please keep any receipts or documents showing these charges, and contact us for reimbursement.

5 How to Initiate a Return

Follow these simple steps to return your product:

• Step 1: Contact us at theburaaqcosmetics@gmail.com or call +92-3461033230 within 30 days of delivery
• Step 2: Provide your order number and reason for return
• Step 3: Wait for our return authorization and shipping instructions
• Step 4: Securely pack the product in its original packaging
• Step 5: Ship the item to the address provided by our team
• Step 6: We will inspect the returned item upon receipt

Note: Do not return items without prior authorization. Unauthorized returns may not be processed.

6 Return Shipping

Free Return Shipping: Buraaq Cosmetics provides free return shipping within Pakistan for eligible returns. We will arrange the pickup or provide you with a prepaid shipping label.

International Returns: For customers outside Pakistan, return shipping costs will be covered by us. We will provide a prepaid shipping label or arrange pickup at your location.

Damaged During Shipping: If your product arrives damaged due to courier negligence, we will cover all return shipping costs and provide a full replacement or refund.

Please ensure: Products are packaged securely to prevent damage during transit. Use the original packaging when possible. Include tracking information when shipping the return.

7 Refund Processing

Once we receive your returned item, the following timeline applies:

• Inspection: We will inspect the product within 2-3 business days of receipt
• Approval: If the item meets all return criteria, your return will be approved
• Refund Issued: Refunds will be processed within 5-7 business days after approval
• Credit Time: Please allow 7-10 additional business days for the refund to appear in your original payment account (depending on your bank)

Total Timeline: 14-20 business days from the date we receive your return until the refund appears in your account.

Partial Returns: If you return only some items from a multi-item order, you will receive a refund only for the items returned that meet our return criteria.

8 Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, we will provide a full refund or replacement at no cost to you, regardless of the 30-day window.

To report a defective product:

• Contact us within 3 days of delivery with photos of the defect
• Provide your order number and a description of the issue
• We will arrange a replacement or refund immediately
• Return shipping for defective items is fully covered by us

9 Exchanges

If you wish to exchange a product for a different size, color, or item, we offer exchanges at no additional cost within the 30-day period, provided the original item meets our return criteria.

Exchange Process:

• Contact us with your exchange request
• Return the original item following our return procedure
• Once approved, we will ship the replacement item to you at no cost
• Return shipping for exchanges is fully covered

10 Store Credit Option

If you prefer, you can choose to receive store credit instead of a refund to your payment method. Store credit can be used to purchase any items from our website and may offer additional benefits such as:

• Instant credit (no processing time required)
• Bonus credit on select items
• Priority access to new products and sales

To opt for store credit, simply mention this preference when initiating your return.

11 Promotional & Gift Items

Items purchased during promotional events or received as gifts are subject to the same 30-day return policy. If a promotional code or discount was applied, the refund will reflect the original promotional price, not the discounted amount.

12 Exceptions & Special Cases

The following situations may require special consideration:

• Wrong Item Received: If we sent you the wrong product, we will provide a full refund or replacement at no cost, regardless of condition
• Items Never Arrived: If tracking shows undelivered, we will investigate with the courier and issue a full refund or replacement
• International Customs Issues: If your return is held by customs, we will work with authorities to resolve the issue at no cost to you
• Extreme Circumstances: We evaluate requests beyond this policy on a case-by-case basis. Contact us to discuss your specific situation

13 Refund Methods

Refunds are issued using the following methods:

• Original Payment Method: Most refunds are issued to your original payment method (credit card, debit card, bank account, etc.)
• Store Credit: You may choose to receive store credit instead
• Alternative Method: If your original payment method is unavailable, we will contact you to arrange an alternative refund method

Note: Processing times for refunds may vary depending on your bank or payment provider.

14 Final Sale Items

Some items are marked as "Final Sale" or "No Returns" and are ineligible for return under any circumstances except if the product is defective or damaged upon arrival. These items are typically:

• Clearance or heavily discounted items
• Limited-time promotional products
• Items specifically marked on the product page

15 Changes to Return Policy

Buraaq Cosmetics reserves the right to modify this Returns & Refunds Policy at any time. Changes will be effective immediately and posted on this page. For returns initiated under a previous version of this policy, the policy in effect at the time of purchase will apply. Please review this page periodically for updates.